General conditions of sale and use
1. Preamble
PRINT EUROPE, a Limited Liability Company, registered with the RCS of STRASBOURG under number 378 194 328 00035, with a share capital of €76,000, whose registered office is located at 13 rue Desaix, 67450 Mundolsheim, France (hereinafter: “PRINT EUROPE”) operates the websites www.printeurope.com and www.printeurope.fr (hereinafter the “Site”).
PRINT EUROPE is a printing company that also offers the sale of personalized products online (hereinafter, the “Services”).
The general conditions of sale and use (GCS) detailed below apply between PRINT EUROPE and any visitor or customer of the Site (the “User”).
The User can be an individual, a natural person or a professional.
PRINT EUROPE's contact details are:
- address: PRINT EUROPE, 13 rue Desaix, 67450 Mundolsheim, France
- e-mail : contact@printeurope.fr
- telephone: 33 (0)3 90 20 39 49
Any order placed on the Site implies unreserved acceptance of the General Terms and Conditions by the User who checks the corresponding box when creating their account on the Site or when ordering.
Is hosted on a server provided by:
AMAZON WEB SERVICES EMEA SARL
31 Place des Corolles
92400 COURBEVOIE
Any questions, requests or complaints can be contacted by contacting the publisher at the following address: printeurope.fr
2. User registration on PRINT EUROPE
2.1 To place an order on the Site, the User must register. Registration is validated once the User has completed all the required information. The User undertakes to provide accurate, truthful and non-misleading information.
2.2 Registration results in the creation of a personal account.
2.3 The User's account is strictly personal and the User must ensure that they do not share their login ID and password with any third party, unless they bear full responsibility for doing so. If they become aware of fraudulent use of their account, the User must immediately inform PRINT EUROPE at contact@printeurope.fr.
2.4 The User may, at any time, request to unsubscribe from the Site by sending their request to contact@printeurope.fr. Unsubscription will be effective within a maximum of seven days.
3. Order and payment
3.1 Order
3.1.1 Custom Card Games
Orders can be placed on the Website using our online calculator. Payment can be made on the Website by credit card or bank transfer.
3.1.2 Other products in the online store
To place an order, the User may select multiple products in the same basket. The entire basket will constitute a single order, which the User must pay for in one payment only by credit card, via the secure interface offered by the Site.
3.2 Online payments are made via the secure STRIPE system which uses the TLS (Transport Layer Security) protocol. The information transmitted is encrypted by software and no third party, not even PRINT EUROPE, can read the data entered.
3.3 The order can only be validated after payment confirmation. In the event of non-payment, payment incident, fraud or attempted fraud, the order will not be processed by PRINT EUROPE.
3.4 The order validation date corresponds to the effective payment date.
3.5 The order will then be acknowledged by email to the email address provided by the User when registering. If the User does not receive this email, they must contact PRINT EUROPE by email at contact@printeurope.fr.
3.6 Any order expressly implies unreserved acceptance of these General Conditions of Sale and Use which prevail over all other conditions.
3.7 Any modification to an order must be made in writing and accepted by PRINT EUROPE. Such a request may involve a change in price and delivery times. Any modification to an order after it has been placed will be invoiced at €50 excluding VAT.
3.8 Any cancellation of an order must be made in writing. It does not entitle you to a refund of management fees already incurred on the file.
4. Price
4.1 The prices on the Site are expressed in euros excluding taxes (unless otherwise stated).
4.2 The prices in force are those appearing on the Site at the time of the order.
4.3 Prices may however be modified at any time and without notice by PRINT EUROPE, but will not impact the price of orders already registered.
5. Delivery and deadlines
5.1 The manufacturing times announced on our Site are estimates and given for information purposes only. The manufacturing time begins once the order has been placed, payment has been made, the files have been transmitted, checked and ready for printing.
5.2 Delivery will be made to the recipient's address provided in the order. PRINT EUROPE cannot be held responsible for any delivery errors due to an incorrect address provided by the User. Delivery can take place in France and the rest of the world.
5.3 Delivery times are given for information purposes only. PRINT EUROPE is no longer liable once the parcels have been taken over by the delivery company. Exceeding delivery times cannot result in any penalty or compensation to the User, nor can it be grounds for termination or cancellation of the order. Unconditional acceptance by the User or their agent/service provider covers any apparent defect or lack of conformity.
5.4 No damage related to transport may give rise to the contractual liability of PRINT EUROPE. If the User notices damage to the package, we advise them to make reservations to the carrier and take a photo of the damaged package.
6. Right of withdrawal
PRINT EUROPE offers its Users personalized products that cannot be resold or reshipped. In accordance with the provisions of Article L.121-20-2, 3° of the French Consumer Code, these products do not give rise to a right of withdrawal.
7. Return and refund
7.1 PRINT EUROPE undertakes to provide quality Services that comply with the descriptions announced on the Site and the legitimate expectations of Users.
If, however, the Service delivered does not comply with the order (within the meaning of Article L217-5 of the Consumer Code), the User may submit a complaint to PRINT EUROPE within 15 days of receipt of the order.
The User must send their complaint to contact@printeurope.fr or to https://www.printeurope.fr/reclamation, including the following information:
- Order number
- Name, first name
- Reason for the complaint
- Photographic evidence of product non-conformity.
7.2 The User's complaint will be examined as soon as possible and, if the defect is proven, PRINT EUROPE undertakes to offer the User a solution. Whatever the origin, the defect in part of the goods cannot justify the total rejection of the goods or the full reimbursement of the service.
8. Impression
8.1 The Services are printed on high-quality digital presses, roll-to-roll plotters and flatbed plotters to guarantee the best print result for the User.
8.2 On the other hand, the print rendering also depends on the quality and resolution of the file transmitted by the User (photo, image). PRINT EUROPE cannot be held responsible for poor print quality due to a low quality or low resolution file from the User.
8.3 The printed colors and the rendering may be different from the visual that the User sees on their screens (computer, tablet, telephone).
8.4 The User may opt to print a Proof (digital or paper). This proof is submitted to review the texts and check the presentation. The User's agreement cancels all previous instructions and releases PRINT EUROPE from liability, even for errors that may have escaped its notice.
8.5 PRINT EUROPE cannot be held responsible for errors made in a file if the User has provided his files without requesting proof.
9. Technical constraints and tolerances
9.1
For optimal printing, the files provided must have a minimum resolution of 300 dpi.9.2 When shaping the products, there is a cutting tolerance of ± 2 mm which may result in the visual being off-center compared to the finished product; or in a finished product being slightly larger or smaller than the dimensions indicated on the site (while remaining within the tolerance).9.3 Colors may vary from one print to another; the same file printed several times may not be identical.
9.4
PRINT EUROPE cannot be held responsible for any printing, color, font, overprinting and knockout, or RGB to CMYK conversion defects, to the extent that these defects are present in the User's files.
9.5 All technical constraints are recorded in the PAO Guide downloadable from the Site.
10. Liability and guarantee of PRINT EUROPE
10.1 PRINT EUROPE undertakes to provide quality Services and smooth, trouble-free access to the Site, but does not guarantee an obligation of results to Users as external factors are important (quality of the User's internet connection in particular).
10.2 PRINT EUROPE reserves the right to modify the Site and the Services offered or to interrupt access to the Site at any time without prior notice to Users.
10.3 The User undertakes to comply with the PRINT EUROPE General Terms and Conditions and to compensate PRINT EUROPE in the event of any dispute, claim or conviction to which it is subject following non-compliance with the latter.
11. Intellectual Property
All content available on the Site (concept, texts, images, photographs, visuals, database, logos, etc.) are the exclusive property of PRINT EUROPE.
Therefore, it is prohibited to copy, modify, alter, publish, distribute, transfer, sell all or part of the Site for commercial purposes.
12. Modifications
PRINT EUROPE reserves the right to modify and/or supplement these general terms and conditions at any time and without prior notice. PRINT EUROPE will inform registered Users of this by email to the address they provided when registering.
The User, who had approved the previous T&Cs and who places another order on the Site, will be deemed to have approved the new T&Cs of PRINT EUROPE.
13. Applicable law
These general conditions are written in French and governed by French law.
In the event of a dispute, only the French courts will have jurisdiction.
